How do you choose a payroll provider?
You know payroll can be a headache, especially if you are just starting out in business or are a small-business owner with a growing companies and an expanding workforce.
Processing payroll in-house requires a first-class computer system and constantly up to date software. You will also be required to stay on top of changes in employment law, deadlines and tax requirements.
Putting your payroll in the hands of an excellent payroll provider will save you time and money.
So what do you need to look for when choosing or changing your payroll provider:
What services are offered, and do they suit my needs?
Make sure that the service you choose is readily accessible and easy to use. Discuss your payroll needs and ensure that the timescales you need to work to can be met. Does the provider have an understanding of your industry and the payroll issues that you are likely to face?
What kind of customer service can I expect?
You'll need to communicate regularly with your payroll provider, so make sure that you will be given your own individual payroller to personally handle your account. Ensure you will be given one central point of contact. If you have a special request like calculating bonuses you'll want to deal with someone who knows your business and is familiar with your needs.
What are the hidden charges/costs?
When asking for a quotation for payroll services make sure that everything you need is included with the prices quoted. Some providers will offer low base rates but will add on expensive extras. There may be additional fees for adding starters, processing leavers, adjusting employee information or setting up your account in the first place. Confirm the cost of processing the year-end documentation is also included within the price.
Make sure you are dealing with a provider who can provide you with a personalised and customisable service that suits all of your specific needs.
