Personal service – personal contact
You know that there is nothing more frustrating than wanting to ask a question, making the telephone call only to end up stuck in a queuing system, or not being able to get through to the person that you want to talk to.
At Modina all of our clients are allocated their own personal payroll professional within the team to speak to whenever they need to. We feel it is important that our clients get to know the person they’re dealing with and are able to speak with them whenever needed.
That’s why when you become a payroll client at Modina you are given a named payroll professional to deal with on an ongoing basis. We want you to build a relationship with your payroller, so you can pick up the phone and speak directly to them when you need to. Alternatively email your payroll team member who will make every effort possible to answer your queries within two hours.
When you choose Modina, you can forget the days when you got lost in a call centre queue or had your payroll prepared by a different faceless processor every month. At Modina we’re hands-on, personal, professional and dedicated to you, your staff and your business.
